Privacy Policy

Last update : April 26, 2023 11:05 a.m.

Arthri-Plus respects your privacy. We are therefore committed to protecting the personal information of our users. We have adopted this privacy policy (the "Policy") to be transparent about what data we collect, why we collect it, who we share it with, how you can access it and how to correct it, at need. In this policy, the terms "Arthri-Plus", "we", "us" and "our" refer to +ARTHRI-PLUS INC.

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

This Policy applies to the use of the website (the "Site"). Please read it carefully to understand when you provide us with your data and how we use it. By providing us with personal information, you agree to our collection and use of it as described in this Policy.

In order to make this Policy as clear as possible, we have determined the occasions when a user could potentially share personal information with us. The Policy is therefore divided as follows :

  • Learn more about Arthri-Plus ;
  • Subscribe to our newsletter ;
  • Contact our customer service.

The information collected through these different sections will be seen in more detail in this Policy. Information such as how your personal information is used, how and when it might be shared, how you can access and control it, how we ensure your information is safe and how to contact us will be addressed.


Learn more about Arthri-Plus

In trying to learn more about our company, our products and what we can do for you, whether by browsing our Site or by contacting us for more information, various information will be collected.

We collect : the IP address, information provided by cookies or similar technologies, such as the type and version of browser you use to access our Site, the page that led you to our Site, the amount of time you spend on our Site, the pages you decide to visit, the amount of time you spend on each page, the identity of your internet service provider, and the date and time you access our Site . We also collect information such as the identification of your browser, its language, your operating system, as well as your geographical location. Information about your activities on our Site, such as the sections consulted, is also collected.

Finally, we collect your full name, email address and any information you voluntarily provide to us in your communications with us, by email or by interacting with our accounts on social media platforms.

Why : The data collected allows us to analyze how our Site is used and accessed, allowing us to increase its functionality and optimize it to better meet the needs of our users. The data collected is also used for optimization, improvement and marketing of our products. They also allow us to better understand your needs, to provide you with quality service when you communicate with us for the first time and to help you easily find the information you are looking for.

Note that the information collected by cookies does not allow us to identify you personally. Also note that you can choose to refuse the collection of cookies through your web browser. It is however possible that by refusing the collection of cookies, you will not be able to access certain parts or functionalities of our Site.

Subscribe to our newsletter

When you decide to subscribe to our newsletter, we ask you to provide us with certain personal information for this purpose.

We collect : your first and last name and your email address.

Why : We use this information to add you to our mailing list, to personalize the emails we send you and to be able to quickly process your requests related to your subscription to our newsletter when you contact us.

Contact our customer service

You may wish to contact our customer service following the purchase of one of our products or for any questions. During this process, we will collect information such as your last name, first name, addresse e-mail as well as any other information necessary to trace your transactions.

Why: We use this information so that we can identify you and respond to your questions or requests.


In addition to the specific purposes mentioned above, we generally use your data to :

  • Improve our products ;
  • Improve our Site and its features ;
  • Fine-tune our communications ;
  • Provide you with the best possible customer service ;
  • Communicate with you, whether for marketing or advertising purposes ;
  • Establish statistics to guide our business decisions ; and
  • Ensure that we meet our contractual and legal obligations to you.


When you visit our Site, you may provide us with information through cookies or similar technologies.

Cookies are files containing a small amount of data about a specific user. This data may include an anonymous unique identifier. Cookies are stored on the user's computer or on the hard drive of another device. These allow us to tailor your user experience each time you visit our Site.

Please see our cookie policy here.


We do not sell the personal information of our users under any circumstances. Your data is only shared under this Policy. When you consent to this Policy, however, we may share your personal information with the following parties :

Third-party providers : It is possible that, as part of our activities, we have to share some of your data with certain third parties. For example, we could share some of your data with our IT suppliers, for the exercise of their mandate or the execution of a service contract. We may also share certain information with professionals bound by professional secrecy, such as lawyers or accountants, or with stakeholders involved in our product production chain.

In general, the providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our Site via [Kinsta].

However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when using their services. With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information collected. Note that some of these providers are located outside Quebec and your data may therefore be transferred abroad.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Policy.

IT Suppliers

Meta (ad targeting – United States) :



Google (data analysis – United States) :


Parties with whom it may be legally necessary : We may disclose your information if required to do so by law or if such disclosure is necessary in order to :

  • Comply with the law or any legal process ;
  • Protect the rights or property of Arthri-Plus ;
  • Protect the security of our Site, our users and their data.

Parties likely to participate in a financial transaction: it is possible that we transfer your data following a change of control, merger, liquidation, or other transaction involving Arthri-Plus. The information necessary for this process will only be used to complete the transaction, and we will only share this information without your consent if the law authorizes us to do so. We will take the necessary measures to protect the confidentiality of this information and we will destroy it if the transaction is not concluded or if its use is no longer necessary for the purpose of concluding the transaction.

Please note that you may be required to leave our Site by clicking on certain links on the latter. We assume no responsibility for the practices of confidentiality exercised by these other sites and recommend that you read their privacy policies carefully.


Data protection laws give you certain rights in relation to your information. In particular, you may, depending on the laws applicable in your jurisdiction :

  • Ask us for access to your data in order to verify them. Note however that we reserve the right to ask you for additional information in order to prove your identity ;
  • Ask us to modify or rectify your data ;
  • Ask us to erase the personal data we have in our possession, unless we are required to retain it in order to comply with legal obligations, for example ;
  • To oppose the processing of your data, unless we have legitimate reasons which would override your rights or interests or if we need to continue to process this data for the establishment, exercise or defense of a legal claim ;
  • Ask us to limit the processing of your data if it is incorrect, if you believe that our processing of it is unlawful or if we no longer need to process your data but need to keep it for legal purposes ;
  • Request your personal data and information from us in an accessible format ;
  • Withdraw your consent to the processing of your personal data ;
  • Complain to the competent authority if you believe that we are processing your data in breach of applicable data protection laws.


You can verify, modify or delete your personal information by emailing us at,  or at the contact details provided at the end of this Policy. We will respond to your request as quickly as possible. Please provide us with enough details so that we can identify you and respond to your request. Note that some information can also be directly modified by you by logging into your account.


Your personal information is hosted locally on our servers as well as on the servers of [Kinsta].


We will retain all information collected for as long as it is necessary to fulfill the purposes for which we collected it or for other essential purposes such as complying with legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. If you request it, once your data has been deleted, you will receive confirmation that your request has been processed.


To protect your personal data, we take reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, modified or destroyed inappropriately.

For example, our Site uses the HTTPS protocol for communications, secured by an SSL certificate. We also update our Site on a monthly basis and ensure that we maintain an accurate list of third-party applications authorized to access our Site. In addition, we ensure that within our organization, only authorized persons who need access to your information can have access to it.

If you have any questions regarding the security of your personal data, please email us at


We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and become aware that a minor under 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information belonging to a minor under the age of 14, we will delete any information that may have been collected.


If you are not satisfied with our response to a request regarding your personal information, you may contact the Commission d'accès à l'information du Québec, the public body responsible for overseeing data management and processing practices. personal in Quebec.

Quebec Information Access Commission

Address :

Office 900

2045, Stanley Street

Montréal (Québec) H3A 2V4

Téléphone : 514 873-4196
Fax : 514 844-6170

Toll free : 1 888 528-7741
Email :



We reserve the right to modify this Policy at any time; please consult it frequently. Unless otherwise stated, changes to this Policy are effective upon posting to our Site. If changes we will notify you here of the update, so that you know what information we collect, how we use it and under what circumstances we disclose it, if any.


If you wish to access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, you can contact us at the following coordinates :


To the attention of the Privacy Officer

1305 Newton Street

Boucherville, Québec, J4B 5H2, Canada